Check FAQ for quick troubleshooting
1. Why do all or part of the functions suddenly not work?
It is recommended that you can follow the following steps: ①turn off the zoom function in the settings:【Settings > Accessibility > Zoom > Off】. ②Reboot your iPhone. ③Turn on the zoom again. ④Connect to the remote control wirelessly.
2. Why can’t the remote control zoom in or out?
iPhone and iPad need to turn on zoom function in settings:【Settings > Accessibility > Zoom > On】 (If the screen zooms in, double-tap the screen with 3 fingers to restore). Additionally, the front camera itself cannot zoom.
3. Why does the page turner function not work?
This remote control is only compatible with e-book reading apps (like Wattpad, Kindle App, PDF App) on mobile phones and tablets, and is not compatible with e-book reading devices. Before using the page turner function, it is necessary to change the page flipping mode from scrolling to paging in the app settings.
4. How to switch front and rear cameras on Google Pixel phones?
Google Pixel 6/6 Pro requires double clicking the button, Pixel 7/8/9 requires long pressing the button to switch between front and rear cameras.
5. The remote still cannot power on after charging?
It is possible that the internal components of the equipment were damaged during transportation. Please contact us promptly, and we will definitely provide you with a satisfactory solution.
6. How long can the battery last?
This remote control has a built-in large capacity battery, which only takes 1 hour to charge and can last for 30 days of standby.
7. How to connect?
Power on the remote and the LED will flash blue, indicating it’s ready to pair. Turn on the phone wireless, find and click “VN11” on the list to connect. Once paired, the LED will turn off.
8. Can zoom be adjusted during video recording?
Yes, you can adjust the zoom during video recording.
9. What is the effective range of the remote control?
This remote control can be used within a range of 33ft.